Dismantled drone on the workbench, with propellers and a tool kit beside it

Technician preparing an industrial drone at its transport case

Solectric technician preparing an industrial drone with a camera payload

We repair your DJI drone

Our workshop in Ubstadt-Weiher near Karlsruhe finds the cause and repairs your device. With a cost estimate before every repair, original parts and a test flight.

Typical cases include damage after a crash or contact with water, a faulty gimbal, calibration and compass errors, and battery or video link problems.

What the service includes

Phone and email supportInitial troubleshooting before you send in a device.
Fault diagnosisWe identify the exact cause in our workshop.
InspectionA check of the overall condition, beyond the reported fault.
Firmware updatesThe latest software, because many faults stem from outdated firmware.
Repair and component replacementOriginal parts and manufacturer-approved procedures.
Safety check and test flightEvery device is test-flown before it is returned.

Certified DJI Service Partner

We work to the manufacturer's procedures, with original parts and a direct line to DJI.

Twelve-month warranty on repairs

We give a twelve-month warranty on repairs with original DJI parts. This does not affect your statutory warranty rights.

Safety check

After repair, every device undergoes a safety check and a test flight.

A replacement unit instead of downtime

If your project cannot afford a delay, we will quote you for a replacement unit.

Make sure you're covered before anything happens

DJI offers protection plans for consumer and enterprise products, which you take out at the time of purchase or shortly afterwards.

DJI Care Refresh

For consumer products. Also covers accidental damage, which is exactly what no warranty covers.

One-year term with up to two replacement units
Two-year term with up to four replacement units, not available for all products
Handled by us, without going through the manufacturer

DJI Care Enterprise

For enterprise products, where downtime costs money. Designed for fleets that fly every day.

Free repairs up to the coverage limit, with no limit on the number of repairs in the Plus plan
Cover for crashes, collisions and water damage
Predictable costs instead of unpredictable damage claims

Before you send in your device

Registration

Register every shipment using the repair order below.
Free of charge
- Cost estimates
- Disposal of faulty devices
- Return shipping within Germany for warranty claims
Only devices bought from Solectric

We only accept devices that were bought from Solectric GmbH. This includes devices bought in our DJI Stores and our online shop. For other devices, please contact the relevant warranty provider first if you have a warranty claim.
Handling fee

€29.00 net

€34.51 incl. 19% VAT. It applies if we find no fault with a device sent in.

Repair request

Every device sent in for repair must be registered in advance.

Request

Reason for return

Manufacturer

Order or invoice number

Device

Model name *

Serial number *

Accessories included

Description of the fault *

Attach proof of purchase, required for warranty and statutory warranty claims

Contact and return shipping

Full name *

Company

Street address *

Postcode and town *

Email address *

Phone number *

I have read the repair service information and understand that a handling fee applies if no fault can be found.

When you submit this form, we process your details to handle your repair request. For more information, see our privacy policy.

Fields marked * are required.

Frequently asked questions

How much does a repair cost?

You receive a cost estimate before every repair. We only carry out the repair once you approve it.

What does it cost if no fault is found?

In that case we charge a handling fee of 29.00 euros net, or 34.51 euros including 19 per cent VAT. Cost estimates are free of charge.

How long does a repair take?

That depends on the damage and on the availability of spare parts. With the cost estimate, we give you the expected completion date.

Do you also repair devices bought elsewhere?

No. We only accept devices bought from Solectric. For devices bought elsewhere, please contact the relevant warranty provider first if you have a warranty claim.

How does a warranty claim work?

You send the device to us. As a certified DJI Service Partner, we handle the claim directly with the manufacturer and take care of all the coordination.

Do we get a replacement unit during the repair?

If your maintenance contract includes a replacement unit, you receive it for the duration of the repair. If not, we can quote you for one on request.

Do you also carry out repairs for private customers?

Yes, on the same terms as for business customers. You receive a cost estimate in advance, and we only carry out the repair once you approve it.

Contact the service team directly

Service hotline

+49 7251 93693-33
Monday to Friday, 08:00 to 16:00

Email

service@solectric.de
For questions about ongoing cases

Head office

Ubstadter Straße 23, 76698 Ubstadt-Weiher
Monday to Thursday, 08:00 to 17:00, and Friday, 08:00 to 15:00