SUPPORT & REPAIR SERVICE

Support & repair service

OUR SERVICES AT A GLANCE:

  • Email and phone support
  • Troubleshooting
  • Inspections
  • Firmware updates
  • Repair and replacement of components
  • Final function test
  • Replacement service

We’re your reliable and professional partner for all repairs and warranty issues related to our product/brand portfolio.

Please note the following information:
As a general rule, submissions must be registered using our contact form.
The following services are free of charge: estimates, defective device disposal, returns within Germany

Devices not purchased from Solectric GmbH can also be sent in for repair. However, we recommend processing warranty or guarantee claims through the respective retailer. If the device is nevertheless to be repaired and processed by Solectric GmbH, we reserve the right to invoice service costs.

Would you like to get in touch with us?
Technical questions?

Our EMAIL and PHONE SUPPORT:
Service hotline: +49 7251 93693-33 (Mon. – Fri., 08:00 – 17:00)
Email: service@solectric.de

Maintenance or repairs required?

Please use our contact form below.

Address: Unteröwisheimer Straße 6, 76698 Ubstadt
Service times: Mon. – Fri., 08:00 – 17:00

The Solectric Service team looks forward to receiving your order and thanks you for your continued trust in us!

    Reason for return

    Order number

    Invoice date

    Form of address

    Name*

    Company

    VAT No.

    Street and house number*

    Zip Code*

    City*

    Country*

    Phone*

    Mail*

    Manufacturer*

    Model name*

    Serial number(s)*

    Accessories

    Remark

    Error description*

    For warranty claims, please attach proof of purchase. (max. 5 MB, JPG, JPEG, PDF, DOC, DOCX)

    By submitting this form, you agree to use of the data provided to process your request and to our privacy policy.