SUPPORT & REPAIR SERVICE

Support & repair service

OUR SERVICES AT A GLANCE:

  • Email and phone support
  • Troubleshooting
  • Inspections
  • Firmware updates
  • Repair and replacement of components
  • Final function test
Icon Reparatur

Please note the following information:

  • Returns must always be registered via our return form below
  • Free of charge are: Cost estimates, scrapping of defective devices, returns (within Germany in case of warranty)
  • Only devices purchased from Solectric GmbH can be returned
  • If the product was not purchased from Solectric GmbH, please contact the responsible warranty provider in advance in the case of a warranty claim
Would you like to get in touch with us?
Technical questions?

Our EMAIL and PHONE SUPPORT:
Service hotline: +49 7251 93693-33 (Mon. – Fri., 08:00 – 17:00)
Email: service@solectric.de

Maintenance or repairs required?

Please use our contact form below.

Address: Ubstadter Str. 27, 76698 Ubstadt
Service times: Mon. – Fri., 08:00 – 17:00

The Solectric Service team looks forward to receiving your order and thanks you for your continued trust in us!

    Reason for return

    Order number

    Invoice date

    Form of address

    Name*

    Company

    VAT No.

    Street and house number*

    Zip Code*

    City*

    Country*

    Phone*

    Mail*

    Manufacturer*

    Model name*

    Serial number(s)*

    Accessories

    Remark

    Error description*

    For warranty claims, please attach proof of purchase. (max. 5 MB, JPG, JPEG, PDF, DOC, DOCX)


    By submitting this form, you agree to use of the data provided to process your request and to our privacy policy.